Customer
careline
If you
have any questions about your purchase or would like help in adjusting
your spectacles, please phone our customer careline in the UK on 01902
851151. We are open Mon - Fri 08:30 - 18:00, Sat 09:00 - 12:00 (UK
time)
Outside
these hours, please e-mail
customerservices@specs2go.co.uk with a contact phone number, and
we will respond as soon as possible.
Delivery within the United Kingdom
We deliver
for a flat rate charge of £1 to addresses within the UK, including
Northern Ireland.
Your
purchases are usually sent by Royal Mail surface post. If your order
is received before 4pm, we aim to despatch the same day. You should
receive your purchases within 3 working days of the order.
Delivery
outside the United Kingdom
We use
Swiftair mail service to deliver to addresses outside the UK. International
postal charges are as follows:
EU countries
£8.00
Rest
of World £25.00
We do
not guarantee delivery nor accept responsibility for lost or damaged
goods.
If you
prefer to use a courier service please email customerservices@specs2go.co.uk
for a quotation.
International
customs and excise
Customers
are responsible for paying any customs duties, taxes or other fees
charged by local governments on imports.
Different
delivery address from billing address
We can
deliver your purchase to an address that is different from the billing
address on your credit or debit card. Simply enter the details where
shown on the purchase order.
Returns
Please
return the goods by mail as specified on the original despatch note
to you.
If you
do not have the despatch note, please contact Customer Services by
email customerservices@specs2go.co.uk or by phone on 01902 851151
for instructions and help with our returns procedure.
The
risk of damage to any goods you return to us will remain with you
until the goods have been delivered and accepted by us at our premises.
Coupon
redemption
If you
have a coupon to redeem:
-
Enter the code where shown on the order form
- The
discount is automatically calculated (before P&P)
- Complete
your purchase through the secure server as normal
Send
us your requests
If you
don't find exactly what you are looking for, let us know! Send an
email with your comments, questions or suggestions to customerservices@specs2go.co.uk
See
also our general Terms
and Conditions of Sale
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