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Specs2go FAQ - single vision prescription spectacles online
FREQUENTLY ASKED QUESTIONS

We hope the information in this section will answer all your questions. If you cannot find the answer, please e-mail us oninfo@specs2go.co.uk and we will respond as soon as possible.


Testing your eyesight

Choosing Lenses & Spectacles


Taking care of Spectacles

Taking care of eyes

Miscellaneous


Payment security

Do I need an eye test? (eye examination)

Yes, you should have a thorough eye test or examination at least every 2 years. (Some opticians recommend every year.)

Your optician will also examine your eyes for potential eye diseases. It is important to have a regular examination, as some diseases can cause loss of sight if not treated.


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How do I get a spectacles prescription

During the eye test, your Optician will assess the degree of focussing errors in your eyes. From the results of this test, he/she will prescribe appropriate lenses for you.

The optician will then complete a prescription form that describes precisely the specification of the lenses needed to correct your eyes' focussing errors. You are under no obligation to purchase spectacles with these lenses from the optician that tests your eyesight. Under English law, you may buy your spectacles from elsewhere.

You will be required to pay for your prescription form, unless you meet the conditions described below for free eye tests.


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Do I have to buy spectacles from an optician?

No. The Opticians Act 1985 gave the power of choice back to the public. This means that you can purchase your spectacles from any optical retail outlet, subject to your providing a valid prescription form and your being over the age of 16.


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Can I get a free eye test?

Yes in certain circumstances. If you are under 16 or over 60. Also if you have a family history of Glaucoma or if you suffer from Diabetes.


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What type of spectacles can I buy from Specs2go?

We supply spectacles with single vision and bifocal lenses of a spherical power between +6.00 and - 6.00 (dioptres) and a cylindrical power between +2.00 and -2.00 (dioptres).

If your prescription falls outside this range, please contact us for advice.


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Can I get bi-focal or progressive (varifocal) lenses online from Specs2go?

Bifocals are available, but varifocals are not yet possible online. We are working on technology which will enable fantastic savings to be made on varifocal lenses within 12 months.


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Can I add a tint to my spectacles?

Yes. You can choose from Yellow, Grey, Green and Brown. For more details on tints, please click here.


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Can I have prescription sunglasses made up from your frames?

Yes. We can add a UV coating to your lenses, which will help block over 99% of harmful UVA and UVB rays (protection up to 400nm). Just select this option on the purchase order form. Click here to learn more about UV rays and sunglasses.


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Can I get plain lenses in one of your frames?

Yes.As these will be optically perfect, the price will be the same as the prescription spectacles. Just enter Non prescription when choosing your lens type in the on-line store.


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Can I get rimless frames at Specs2go?

Yes - the lightest frame available anywhere - the revolutionary SVE1, is now available CLICK HERE.
 
Some customers have said the frames are so light they forget they are wearing specs.


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What Optical Approvals does Specs2go have?

All our lenses are manufactured from CR39, impact resistant optical standard plastic.

CE is the European Standard that controls Medical Devices. Specs2go's main supplier is CE Class 2 approved.


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How should I clean my lenses?

There is a lens cleaning cloth included with your spectacles. Use this daily to keep your lenses sparkling. Once a fortnight rinse your spectacles in warm soapy water, rinse well and dry with a cleaning cloth.


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Can anything be done about reflections in my glasses?

Yes, we can put an anti-reflection coating on your lenses that will reduce glare while driving and using computer VDU screens. Please request this when you order your spectacles from the Optical Store.


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I have problems focussing on my computer screen. What should I do?

We suggest you try Intermediate Single Vision Lenses as these are similar to reading spectacles but designed to be used at arms length. Your optician will advise you on the correct prescription. We also suggest you ask your employer about providing you with an eye test under current Health and Safety Regulations.


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I have heard that my employer must pay for me to have an eye test and purchase spectacles for me. Is this true?

The Health and Safety (Display Screen Equipment) Regulations 1992 attempts to address the adverse health risks to VDU users and require that companies comply as follows:

  • All VDU user workstations must meet the minimum requirements of the Regulations and BS/EU Regulations
  • All VDU user workstations are assessed in order to reduce the risks of the potential adverse health effects
  • The user's work routine allows breaks or changes of activity * Eye tests and remedial spectacles are provided, where prescribed, for users
  • VDU users are provided with adequate information and training on the adverse health effects and how to avoid them.

The Regulations require that VDU users are provided with eye tests and, where prescribed, remedial spectacles at no cost to themselves. To be a 'VDU user', the operator must use a VDU as an "integral part of their job". (Some persons may not therefore qualify even if they have a PC on their desk.)

VDU users are entitled to a free eye test:
a) When taking up employment
b) Every two years as an existing user
c) If you experience visual difficulties which could be caused by work on a VDU

The employer has a duty to inform you of your rights under the Regulations. The eye test will determine whether you need spectacles solely for VDU work - in which case the company must comply and provide remedial spectacles. However, most firms will only pay for basic spectacles or up to a fixed limit.

A typical situation might be someone who wears bifocal lens spectacles for general every day distance, reading (or both). VDUs are normally located at an 'intermediate distance' from they eyes and this can cause difficulties for a bifocal wearer. The problem can be overcome with trifocals or varifocals, which incorporate a correction for the middle distance.

Note that under the Regulations "the employer need contribute only the costs attributable to the requirements of the display screen work involved" which means that the employer only pays for the difference between the cost of the user's existing bifocals and the cost of the trifocal or varifocal prescription.


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Can using a computer VDU screen damage my eyes?

Usage of VDUs has been associated with symptoms related to posture and the visual system. However, fears about the radiation effects on pregnant users, epilepsy, formation of cataracts, etc, have been researched and are unfounded.

VDU users often blame eye discomfort or eyestrain on their screens, but the screen itself cannot cause physical damage to the eyes nor aggravate any existing eye damage.

However, screens can trigger headaches, blurred vision etc, resulting from a visual problem which was previously undetected or which had caused no difficulties in other situations. Moreover, VDUs are normally located at an 'intermediate distance' from they eyes and this can cause difficulties for a bifocal wearer. The problem can be overcome with trifocals or varifocals, which incorporate a correction for the middle distance.


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Night Driving is a problem for me; can anything be done to help?

This is not an unusual problem. The answer is Yes. We can add an anti-reflection coating to your lenses to help reduce glare. Please select this option when you order your spectacles from the Optical Store.


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Has anyone invented a pill that can help eyesight?

Possibly.  Scientists have begun development and testing of a drug that they hope will keep children's vision from deteriorating. An anti-myopia pill could be just a few years away.

Further Reading: The many facets of the myopic eye; a review of genetic and environmental factors.  By Jane Gwiazda and Lynn Marran.  Try this on www.amazon.co.uk 


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Do you offer Gift Certificates?

This service is under development and will be available in the near future.


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Do you supply Contact Lenses?

Not yet, but we expect to very soon, please email us at info@specs2go.co.uk


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How can I be sure that my Credit Card details will be secure?

Specs2go uses WorldPay, which is a universally accepted means of securing payments online. Specs2go Limited do not receive or hold your credit card information, if your purchase is authorised by Worldpay they will issue us with an authorisation code to confirm the transaction. If you are still uncertain about releasing your credit card details or if you do not possess a credit card, we are happy to accept payment by cheque or postal order , please print off your order form and send to Specs2go Limited, 38 Shop Lane, Brewood, Staffordshire, ST19 9EB.This will take a few days longer as we have to wait for bank clearances. To find out more about security please read our security policy.


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Specs2go Limited, 38 Shop Lane, Brewood, ST19 9EB Tel: 01902 851151
email: info@specs2go.co.uk